Return Policy
Your satisfaction is important to us. If you would like to return an item, please contact us at:
What is your return policy?
· We accept items in brand new, un-used condition. We reserve the right to reject your return claim if the item doesn’t adhere to any of these conditions.
· You have 30 calendar days from the day you receive your shipment to start your return. Once a return is requested, all return items must be shipped back to us within 7 days. Your refund will be credited to the same payment method used to make the purchase.
· Please note: All customers are responsible for paying for shipping costs associated with returns.
· No return on final sale items. No exceptions.
Mobile Notary Ally, LLC dba Notary Ally reserves the right to refuse a return for any reason at our discretion. This includes, but is not limited to, items that do not comply with our return policy (used, outside the 30-day period, etc.)
How do I start a return?
Contact us at [email protected]
Do I have to pay for my return?
Once your return is verified, you will be entitled to receive a refund.
All customers are responsible for paying for shipping costs associated with returns. A return label may be provided by Notary Ally, upon request. You will be refunded the difference.
What should I do if I received an incorrect or damaged item?
Please contact us at [email protected] for any issues with an order. Someone from our customer care team will respond with a solution shortly. In your form, please include your name, order number, and a short description of the problem.
How long does it take to process my return?
Please allow 5 business days for your returns to be processed once received at our facility. Once they are processed, you will receive an email notification regarding your refund.
Which items are final sale?
All custom items are final sale and not eligible for returns. No exceptions.
Notary Journals are returnable only if they are in their original condition.
Other items shown as “Final Sale” in the product description, are not eligible for return.
Shipping is a final sale item. It is a fixed cost and not eligible for refund.
Can I get a refund if my order takes too long?
We strive to have most items in stock, however, some of our items require international shipping or increased production time. There are no guarantees on the production time for items not in stock at the time of ordering. Production time may be 6-8 weeks, and will not exceed 3 months.
Contact us at [email protected] if a refund is desired.
Do you accept order exchanges?
Please contact us at [email protected] to see if an exchange is possible.
Do you honor price adjustments?
If an item goes on sale within 3 days of your purchase, we will honor the sale price upon request. Please contact us at [email protected] for any price adjustments inquiries. We will refund the difference to the original form of payment as long as the request is received within 5 days of the date of purchase. Please allow 3-5 business days for the refund to appear on your bank statement. Please note that refund times are dictated by the card issuers and are outside our control.